The-Shift-Shapers-Podcast-(Rough-Comp-2)

Today’s episode of The ShiftShapers Podcast explores innovative ways of sourcing the best talents for agencies. Host David Saltzman features Susan Rider, Vice President of Employee Benefits and Human Capital Strategies at Gregory & Appel Insurance, and they discuss disabilities, diversity, and inclusion in the workplace.

Susan begins by sharing her own learning difficulties and how this shaped her interest in bringing in otherwise overlooked opportunities for her agency. She also goes more in depth in the specific ways Gregory & Appel taps talent, both from existing and prospective employees.

What You’ll Learn From this Episode:

  • 02:16 Susan’s learning disability and thoughts on diversity and inclusion
  • 06:44 Opportunities: Investing in employees with learning disabilities
  • 10:39 Uncovering hidden talent and spearheading innovation
  • 13:34 Inclusion in the company mission vision and volunteerism
  • 17:47 Where to find great untapped talent

Quotes:

“We all learn differently, we all have great ideas, and when we come to the table with a diverse perspective, that helps keep things fresh and innovative for our clients.”

“In regards to training and scaling up and those types of things, it might take a little bit longer than a traditional employee but when you show them that you care and you’re empathetic for their needs, I think that translates to an engaged employee. And they stay with your organization more because you’ve invested time, money, and training in them.”

“I think a lot of people especially in this tight job market need to start thinking a bit more outside the box on how they can bring talents, how they can bring intellectual conversation, and how they can bring innovation to their agency.”

“Our human resource manager is our champion and so she’s done a lot of training with our management team so that we sort of remove our biases, if you will, and interview differently because things that are important to a traditional employee might not be as important to someone who has a different need or want.”

“Other people, based on their family situation or whatever, maybe they need an alternative work schedule so we try to look and see how we can adapt the role to fit what their needs are and we just have that open upfront dialogue with them.”

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The-Shift-Shapers-Podcast-(Rough-Comp-2)

Today’s episode of The ShiftShapers Podcast by David Saltzman is called “Healthcare’s New Front Door” and focuses on the expanding space of telemedicine. David features Kelly Bliss, Chief Client Officer at Teladoc Health, and explores what telemedicine is all about and how it breaks barriers to serve millions upon millions of people in need.

Kelly begins by telling the story of her mother’s condition and eases into an in-depth discussion on areas where telemedicine is breaking ground, specifically in areas of mental and behavioral health, healthcare literacy, and accessible costing.

What You’ll Learn From this Episode:

  • 01:56 Kelly’s background and introduction to telemedicine
  • 05:21 Cast study: Kelly’s mother and the benefits of telemedicine
  • 08:19 Fighting the stigma: Services for behavioral and mental health
  • 14:12 Employers and employees: Healthcare literacy
  • 16:17 Costs and quality

Quotes:

“About 65 million adult Americans live in primary care deserts, so for millions of under-served populations, access to virtual care is really their only option in the moment of need.”

“Virtual care is really sort of what we call the great equalizer, meaning it’s exciting, it’s now understood by consumers, employers, health plans, and governments around the world.”

“US Department of Health and Human Services says 96 million Americans live in areas where there’s a shortage of mental health providers.”

“We see these cases where the traditional healthcare system and behavioral health tools just aren’t accessing patients where they need to be and stigma is certainly one of many barriers.”

“Oliver Wyman actually just put out a survey yesterday that published the 2030 Predictions Report that stated that, overwhelmingly, leaders in healthcare thought that innovation by tech companies focused on value and consumer experience. We’re going to spark the shift.”

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The-Shift-Shapers-Podcast-(Rough-Comp-2)

Starting a podcast to help deliver clients sounds easy enough, right? Ben Krueger of Cashflow Podcasting says there is more to it than meets the eye – including a healthy dose of commitment. But if you do it right it can be rewarding on a number of fronts. Ben helped us launch ShiftShapers, so we think of him as the guru of podcasting!

What You’ll Learn From this Episode:

  • The explosion of podcasts.
  • Dealing with the “C” word.
  • The 4 steps to take before you get started.
  • Targeting your avatar.
  • Gear is less of a consideration—and cost—today.

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The-Shift-Shapers-Podcast-(Rough-Comp-2)

Josh Luke is a man with many vantage points on our health care system: author, public speaker, healthcare futurist, and hospital administrator. He believes that the current healthcare system is irreparable. So, what are his thoughts about how we move forward and craft something that actually works?

What You’ll Learn From this Episode:

  • Why affordability + greed + millennial culture = today’s dysfunctional system.
  • Telehealth as a driver.
  • Lack of transparency in the acute hospital sector.
  • The current system makes no sense – especially to millennials.
  • The four largest lobbying groups don’t want change.

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The-Shift-Shapers-Podcast-(Rough-Comp-2)

How can plan participants use transparency tools to stay in network, but still find less expensive, higher quality care? Bill Hennessey is CEO at Pratter, Inc. and says the data proves – without argument – that providing transparency tools that are easy to use will help employers and their employees bust through the price/quality walls.

What You’ll Learn From this Episode:

  • What are the real components of a hospital charge?
  • Why there is such unreal variation in pricing.
  • Health care vs. Health Insurance.
  • Why we have a broken, rigged system.
  • What laws have to change.

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The-Shift-Shapers-Podcast-(Rough-Comp-2)

How does a nationally-recognized agency owner keep the joy in what she does – and what are her secrets for accomplishing that goal? Tanya Boyd, of the eponymous Tanya Boyd Agency, suggests we “quit it with the noise” and how to handle it when obstacles, limitations and beliefs collide.

What You’ll Learn From this Episode:

  • Is disruption good, bad, or both?
  • Don’t be the starving horse.
  • Get out of your comfort zone to get comfortable.
  • Trust your team.
  • Love and trust trump all.

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The-Shift-Shapers-Podcast-(Rough-Comp-2)

With all the noise and change in our industry, some find chaos and others find opportunity. Some of us need a Sherpa to help climb that opportunity market. But how do you get started, what do you look for in a guide or coach and how can you get to the summit? Ryan Miller is a fellow podcaster, coach and public speaker who talks to us about the help we all need to reach our peak of production.

What You’ll Learn From this Episode:

  • Why coaching matters more now than ever.
  • What is the appropriate role of a coach?
  • The 3 Ps.
  • How to make your brand stand out.
  • Why external motivation . . . sucks.

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The-Shift-Shapers-Podcast-(Rough-Comp-2)

With all the noise and change in our industry, some find chaos and others find opportunity. Some of us need a Sherpa to help climb that opportunity market. But how do you get started, what do you look for in a guide or coach and how can you get to the summit? Ryan Miller is a fellow podcaster, coach and public speaker who talks to us about the help we all need to reach our peak of production.

What You’ll Learn From this Episode:

  • Why coaching matters more now than ever.
  • What is the appropriate role of a coach?
  • The 3 Ps.
  • How to make your brand stand out.
  • Why external motivation . . . sucks.

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Listen to the Full Interview:

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The-Shift-Shapers-Podcast-(Rough-Comp-2)

Shannon Skaggs, President at Quantum Health, knows that the average significant health event lasts 11 months, involves 5-7 providers and requires the patient to make 41 decisions. On this episode, Shannon explores how a patient can deal with all of that and discusses the tools and techniques that are available to help them.

What You’ll Learn From this Episode:

  • Do patients need tech guidance or empathy and compassion or “all of the above?”
  • How can digital tools help?
  • The on-the-ground level services patients need.
  • How to keep people from feeling like a number on an ID card.
  • Does AI have a role to play going forward?

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The-Shift-Shapers-Podcast-(Rough-Comp-2)

Steve Watson is a CFO/CHRO of a 500-life group who has learned that there is a critical lack of understanding about benefits among his peers. In this interview, Steve offers his candid impressions about his efforts to educate other C-suite leaders and how benefits advisors can be more effective when talking with them.

What You’ll Learn From this Episode:

  • How Steve started his benefits education journey.
  • What surprised him the most as he learned more and more.
  • How should benefits advisors talk with C-suite dwellers?
  • How does an advisor get the attention of a corporate leader?
  • Why words matter.

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