The-Shift-Shapers-Podcast-(Rough-Comp-2)

In our visit with, Eric Parmenter (National Leader of Value-based Care at Collective Health) we discuss a little-known metric that research proves correlates positively with growth. The Net Promoter Score has been used in other industries for more than 10 years, but despite its simplicity and effectiveness, it has not been widely applied in our industry.

The best part of this predictive metric is that it only requires that you ask one simple question. While the question may be “simple”, the psychology behind it is anything but. Listen and learn more about this powerful index. We also discuss some thoughts from Eric’s book about reducing stress and enhancing joy!

What You’ll Learn From this Episode:

  • What is a Net Promoter Score
  • What is the research behind the Score
  • How clients divide into three significant cohorts
  • Why the Score positively correlates with growth
  • Why a one-question survey beats anything else – if you use the right question
  • Some thoughts on reducing stress and finding joy in your work and personal life

Featured on the Show:

Listen to the Full Interview:

This Episode is Sponsored by:

Enjoy The Show?

Subscribe-with-iTunes-smallSubscribe-with-Stitcher-smalliHeartRadio-small

The-Shift-Shapers-Podcast-(Rough-Comp-2)

Laura Carabello, Founder and Principal at CPR Strategic Marketing and Communication has spent the last 10 years focusing on domestic and international medical tourism. In this fast-paced episode, we discuss the inroads that both types of medical travel have made, beginning with jumbo employers and working their way to more recent acceptance and adoption by the mid-market.

We also explore some of the pricing mechanisms behind the trend and why these facilities deliver high-quality care, great patient satisfaction, and impressive savings to plans and employers. Laura explains how plans can communicate these benefits and what advisors need to know to connect their employers with appropriate facilities.

What You’ll Learn From this Episode:

  • Why the take-up has seemed slow, despite the savings and quality.
  • Which facilities are in the forefront of delivering these services.
  • That Adoption by business coalitions has been strong.
  • How pharmacy is being brought into the arrangements.
  • How to find “Centers of Excellence” and why they are important.

Featured on the Show:

Listen to the Full Interview:

This Episode is Sponsored by:

Enjoy The Show?

Subscribe-with-iTunes-smallSubscribe-with-Stitcher-smalliHeartRadio-small

The-Shift-Shapers-Podcast-(Rough-Comp-2)

In part 2 of our visit with, Eric Parmenter (National Leader of Value-based Care at Collective Health) we discuss a little-known metric that research proves correlates positively with growth. The Net Promoter Score has been used in other industries for more than 10 years, but despite its simplicity and effectiveness, it has not been widely applied in our industry.

The best part of this predictive metric is that it only requires that you ask one simple question. While the question may be “simple”, the psychology behind it is anything but. Listen and learn more about this powerful index. We also discuss some thoughts from Eric’s book about reducing stress and enhancing joy!

What You’ll Learn From this Episode:

  • What is a Net Promoter Score
  • What is the research behind the Score
  • How clients divide into three significant cohorts
  • Why the Score positively correlates with growth
  • Why a one-question survey beats anything else – if you use the right question
  • Some thoughts on reducing stress and finding joy in your work and personal life

Featured on the Show:

Listen to the Full Interview:

This Episode is Sponsored by:

Enjoy The Show?

Subscribe-with-iTunes-smallSubscribe-with-Stitcher-smalliHeartRadio-small